VALELink's Product Portfolio includes:-

VALE Application Software
Financials
Inventory - includes machines and car stock
Service Call Processing and Management
Contractual and Meter Billing
Telesales and Sales Order Processing
Debtor Management
Purchase Order Processing

VALELink Software
Mercury Call Processing
integrated to MapPoint
Windows views of call queues
integrates to other systems
Merlin Engineer Optimisation
Allocates and Orders calls
integrates to other systems
Commander SMS and email event server
Bar Code Stock and Stock Take system
e-meterage sub-system
WEB integrated sub-system
e-reporter
SALESLink sales and CRM system
integrates to other systems
Nimrod PDA System for engineers

Access Accounting Software
Financials
Stock, Purchasing and Warehousing
Sales Order Processing
Debtor Management
e-commerce

VALELink Description: This is middleware that enables many different databases to talk to each other more efficiently and effectively. Product Advantages: · Extracting data from multiple servers, databases and applications for uniform accessibility to other applications. · Two way reading and updating data to and from legacy systems, for example, as is required to implement E Commerce. · Providing mobile systems that can securely update central servers by fast brief and secure connection e.g. via mobile phones. System Requirements: · Microsoft Windows 2000 or higher. · 800mhz Processor or higher. · 256mb of RAM or higher. · 100mb free hard disc space. · Internet Connection

Mercury Call Queue

A Windows Work Control System that integrates to MapPoint in order to give a very clear view of the service call workload.







Nimrod

Nimrod is our software for the Engineers in the field.

Nimrod runs on PDA's and smart phones and enables engineers to pick up their service calls, despatch to them and complete them including ordering parts.

Nimrod not only provides the user with details of the customer and machine but also access to service history and parts availability.

Nimrod saves telephone time, by providing the engineer with up to date information it also enables greater efficiency.

Nimrod can take away the need for any paperwork when handling service calls.




Saleslink/Opendoor

SALESLink is a sales, account management and contact management system that integrates fully to the VALE applications and to other Service Management Systems such as Zaffire and Commonsense (Purpose).

It can be used connected or remotely and is a Windows application. It is particularly proven for telesales teams and integrates directly to sales order processing for the fast processing of orders.